Website: https://www.szmizeno.com/
Last updated: Oct 30, 2026
This policy explains how we handle shipping, delivery, customs and compliance for our B2B export orders.
Shipping Restriction Notice
We do not sell, ship or provide goods or services, directly or indirectly, to or for the benefit of:
Cuba; Iran; North Korea; Syria; the Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions of Ukraine;
Russia and Belarus (to the extent restricted by applicable sanctions); or any country, region, entity or
individual subject to comprehensive or sectoral sanctions administered by the PRC, the UN, the US (OFAC/BIS),
the EU, the UK or other applicable authorities.
We screen every inquiry, order, consignee and freight route against applicable restricted-party and restricted-destination lists, and we may request an end-use / end-user statement before confirming any order. We reserve the right to decline or cancel any order, and to stop any shipment in transit, where compliance cannot be verified. No direct, indirect or transshipment supply will be arranged to sanctioned destinations.
Our transactions follow Incoterms® 2020. The exact trade term will be clearly stated in your quotation and proforma invoice. Common terms we use include EXW, FOB Shenzhen, FCA and CFR.
We support multiple shipping options based on order volume and customer requirements for our OEM / ODM B2B export orders:
We can assist you by recommending freight forwarders and quoting freight cost upon request, but the Buyer remains responsible for freight charges, insurance and all risks related to the selected shipping method, unless separately agreed.
Lead times are estimated and start after deposit payment, confirmed specifications, drawings, samples and all pre-production requirements are fully settled for our Shenzhen factory OEM / ODM production.
Delivery dates are estimates only. We do not guarantee fixed delivery dates where delays are caused by material shortages, factory capacity, carrier scheduling, port congestion, customs inspection or other circumstances beyond our reasonable control.
All import duties, VAT, GST, customs clearance fees, quarantine charges or any other local governmental fees at the destination country are the sole responsibility of the Buyer.
The Buyer must ensure the ordered products comply with the destination country’s import rules, certification requirements, product standards and import permits.
We will provide standard export documents including commercial invoice, packing list and bill of lading / airway bill. Any special import documentation must be requested by the Buyer in advance.
Once goods are handed over to the carrier, we will share tracking number, bill number and carrier contact information with you. We will assist with enquiries but cannot control delays, detention or inspection actions taken by customs or the logistics provider.
Cargo insurance is NOT included by default. If you require shipping insurance, please notify us before shipment and the related premium will be added to your order cost. Without insurance arranged, we shall not be liable for cargo loss or damage occurring after risk has passed to the Buyer under the agreed Incoterm.
We are not liable for delivery delays, non-delivery, loss or extra costs caused by events outside our reasonable control, including but not limited to: natural disasters, pandemic restrictions, port strikes, vessel rollover, customs lockdown, government trade restrictions, sanctions changes, carrier suspension or shortage of shipping space.
If a shipment is refused, seized, returned or abandoned at destination for reasons attributable to the Buyer (including missing import permits, non-payment of duties, invalid import documentation), all return freight, storage, disposal and penalty costs will be borne by the Buyer.
We strictly comply with applicable export control and trade sanction regulations for our B2B export business and Google Ads campaigns. All shipments will be checked against restricted party and destination screening before arrangement. We will not facilitate any shipment that violates international trade rules.
If you have questions about this shipping policy or our compliance screening, please contact us at info@szmizeno.com.